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Assistant Housekeeping Manager

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Sage Hospitality Group

Austin, TX, US

14 days ago
full-time
No degree mentioned

Job highlights

Qualification

One to two years of post high school education. Experience required by position is from one to two years of employment in a related position with this company or other organization(s). Working knowledge is generally learned on-the-job. Requires supervisory/management skills. Continuous standing -90% of shift. Ladders -approximately 3 feet, 2% of 8 hour shift. No driving required

Responsibility

Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. Assists in implementing and enforcing procedural changes. Supervise the housekeeping staff; planning, apportioning, and directing their work, training, coaching and counseling and provide performance feedback to ensure maximum efficiency. Assist the Executive Housekeeper in interviewing and selecting new employees for hire. Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status. Assist the Executive Housekeeper in the handling of employee complaints and grievances and disciplining them up to termination when necessary. Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold. Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets. Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses. Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction. Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner. Carrying up to 35 lbs. of supplies. Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal. Ability to communicate information and hotel services to management and guests. Ability to inspect guest rooms, public areas, and back of house, and review reports. Ability to communicate with guests, on a telephone, and on a two-way radio with associates. Ability to interpret reports. Occasional kneeling required. Mobility -continuous movement throughout hotel. Climbing stairs, approximately 100 steps 3% of 8 hours

Job Description

Description

Why us? Downright Austin recently opened its doors in spring 2024, bringing its own unique and decidedly Downright take on the global Renaissance Hotels brand. Formerly the Sheraton at the Capitol and located in Downtown Austin, Downright Austin will feature a bold, postmodern lobby experience, 367 stylish guest rooms including five suites, 31,000 square feet of indoor and outdoor event spaces, and new culinary concepts, all within blocks of the Texas State Capitol and Moody Amphitheater. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! Job Overview Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. Assists in implementing and enforcing procedural changes. Responsibilities • Supervise the housekeeping staff; planning, apportioning, and directing their work, training, coaching and counseling and provide performance feedback to ensure maximum efficiency. • Assist the Executive Housekeeper in interviewing and selecting new employees for hire • Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status • Assist the Executive Housekeeper in the handling of employee complaints and grievances and disciplining them up to termination when necessary • Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold. • Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. • Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets. • Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. • Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses. • Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction. • Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets. Qualifications Education/Formal Training One to two years of post high school education. Experience Experience required by position is from one to two years of employment in a related position with this company or other organization(s). Knowledge/Skills • Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job. • Requires supervisory/management skills. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Lifting up to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner. • Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner. • Carrying up to 35 lbs. of supplies. Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal. • Ability to communicate information and hotel services to management and guests. • Ability to inspect guest rooms, public areas, and back of house, and review reports. • Ability to communicate with guests, on a telephone, and on a two-way radio with associates. • Ability to interpret reports. • Occasional kneeling required. • Mobility -continuous movement throughout hotel. Continuous standing -90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift. • No driving required. Environment Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift. ID: 2024-22969 Position Type: Regular Full-Time Property : Sheraton Austin Outlet: Hotel Category: Housekeeping & Laundry Address : 701 E 11th St City : Austin State : Texas EOE Protected Veterans/Disability