Job Description

Description

The Area Managing Director will lead CoralTree Residential Resort Management in Hawaii, overseeing multiple homeowner associations and vacation rental operations across premier resort destinations. This senior leader will drive day-to-day operations, inspire executive teams, and serve as a key advisor to HOA Boards. They will also spearhead strategic growth initiatives, securing new management contracts and expanding CoralTree’s footprint in Hawaii. With a focus on exceptional service, operational excellence, and owner satisfaction, this role fosters teamwork, collaboration, and innovation—ensuring each property thrives while maintaining its unique identity. Responsibilities • Achieve property financial/business plan goals and expectations as established in the annual business plan for all areas of responsibility while organizing and implementing strategic and tactical plans to facilitate this aim. • Maintain the physical properties in a “first-class” condition. • Address homeowner and Board member requests and needs in a timely manner and ensure consistent communication via emails, phone calls, newsletters and website postings. • Be fully responsible for the operating success of the properties and homeowners associations and work to achieve their financial objectives while optimizing profit, and individual owner earnings. • Ensure that the selection, training and ongoing direction for property team members is such that it maintains a high level of job satisfaction/morale/teamwork among team members in all areas. • Provide innovative/creative thinking and strategies to effectively differentiate the properties and residential resorts from their competitive set and continue to exceed fair market share. • Consistently deliver accurate forecasting projections for areas of responsibility and implement effective adjustments as required with labor and other cost drivers to ensure profit integrity. • Demonstrate a strong operational expertise in homeowner association, resort and vacation rental service delivery. • Proven ability to effectively plan and implement short and long-range strategic capital projects and project management. • Effectively represent the properties and the Company in the local community, regionally and nationally. • Ensure the properties are operated safely and securely according to company accounting standards. • Ensure all homeowner’s associations are managed in compliance with the association’s governing documents, state statutes and all other local regulations. • Proven ability to influence groups and key decision makers to grow our rental business and acquire new associations for management. • Ensures all guests enjoy an authentic high-quality experience. • Supports and ensures successful impact of the Colleague Recognition programs. • Continuously improves Quality Assurance program results, measured by post stay guest survey scores and online/social media guest feedback. • Resolves guest issues promptly and with great care and effectiveness. • Serves as the senior advisory to homeowners association Boards and Board Presidents to ensure strategic alignment. Qualifications • Experienced General Manager with multi-property experience operating and positioning a resort property, vacation rental company or comparable asset. • Prior Homeowners Association Board management experience is required. • Multi-unit operational experience preferred. • Previous experience within an independent group and leisure property environment is preferred. • Experience overseeing large capital projects preferred. • Flexible work schedule, especially on holidays and weekends. • Experience managing homeowner associations, with Hawaii HRS 514B knowledge a plus. • Experience managing condominium/residential vacation rental operations. As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes: • Group medical, dental, vision, life, and disability benefits. • Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement • An employee assistance program. • Paid time off/sick time • Participation in a 401(k) plan with a company match. • Team member free room night program. Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. Salary range: $175,000 - $225,000/yr.