Job Description

Description

Duration: 6+ months Location: OH-Cincinnati Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a Advanced Salesforce Admin, you will join Turnberry's Salesforce practice. With our status as one of the fastest-growing Salesforce Consulting Partners, Turnberry Solutions is a recognized authority in delivering holistic solutions for businesses aiming to maximize Salesforce operations. Turnberry's Salesforce practice encompasses strategic planning, full-scale implementation and rollout, managed services. Responsibilities • Understand all aspects of Salesforce, Communities, Marketing Cloud integrations configuration, and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades, and provides tier one support by identifying, logging, tracking, resolving and escalating all incoming user incidents • Execute all configuration changes and manage the administration of Salesforce, Communities, and Marketing Cloud Integrations, including but not limited to managing security settings, conducts security/configuration audits, the configuration user accounts, profiles, roles, permission sets, personal page layouts, custom fields, email and mail merge templates, list views, case assignment rules, security settings, reports, dashboards, navigation, work flow triggers, workflow alerts, automated notifications • Partner with the IT team and user community to identify their business requirements; analyze business processes; analyze source data; produce functional specifications, data flows and business rules; and assist with the implementation of those specifications • Communicate regularly with the Salesforce, Communities and Marketing Cloud Product Owners, users, IT support team and other stakeholders to ensure functionality meets Enterprise business needs through a managed backlog and release plan • Serve as liaison with IT technical resources in areas related to system support • High-level familiarity with related IT system/business application capabilities to make recommendations about potential up/downstream integration or functionality intersection points • Assist in implementing business processes, workflows and applications in Salesforce, Communities, and third-party tools such as Rollio and WalkMe while adhering to Saleforce best practices • Define and advocate technical collaboration across systems and functional departments within Enterprise • Assist in developing and analyzing functional solutions for integrating Salesforce, Marketing Cloud and Communities with other applications • Maintain updated system documentation and Salesforce policies/procedures • Build, maintain, and/or run Salesforce reports and dashboards when necessary (including folder permissions) per business requirements and for monitoring data quality to ensure data remains accurate Qualifications • Demonstrated strong technical aptitude with hands on experience • Salesforce functional and administration skills - a minimum of two to five years’ related experience • Proven solid understanding of Salesforce’s capabilities including Financial Services Cloud CRM, Marketing Cloud and Communities along with limitations, and can articulate those to others • Demonstrated experience as a Salesforce Administrator • Proven experience as a Business Analyst desired, demonstrated ability to elicit requirements using interviews, document analysis, requirement documents, use cases and workflow analysis • Proven strong presentation, technical writing, analytical and communication skills • Proven examples of good decision-making skills when dealing with multiple alternatives • Demonstrated ability to conceptualize and use new methodologies • Proven experience identifying and resolving medium-high risk problems where independent decision-making and initiative were practiced • Demonstrated excellent verbal and written communication skills with proven ability to convey information to internal and external customers in a clear, focused and concise manner while following proper rules of punctuation, diction and style • Proven experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately and on a timely basis • Proven examples of working with end-users to resolve system and procedural issues • Demonstrated strong ability to communicate effectively to intermediate levels and management within the organization and to effectively manage stakeholders • Proven outstanding business acumen, intellectual curiosity, excellent analytical abilities, strong technical skills, and the ability to influence cross-functional teams • Demonstrated self-starter, comfortable with ambiguity, able to think big (while paying careful attention to details), and enjoy working in a fast-paced, dynamic environment • Proven strong organizational and project management skills, able to plan, prioritize and meet deadlines • Proficient in word processing, spreadsheet, presentation and database applications • Proficiency with the Microsoft Office Suite of products • Experience in the Salesforce Suite of products • Proficient in use of the internet • Bachelor's degree in computer science/related technical field; extensive business unit expertise may supplement formal education • Certified Salesforce Administrator The salary range for this role is $80,000 to $160,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives. At Turnberry, inclusion is one of our core values. We are fully invested in and focused on hiring and growing a diverse team of high performers. We're committed to creating a positive and connected work environment for all. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity/Affirmative Action employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics. Onsite work expected - Day 1