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Administrative Assistant

D

Davies Claims North America

US

11 days ago
Work from home
full-time
degree mentioned

Job highlights

Qualification

To be successful in this role, you need to possess a high level of empathy and have superb written and verbal communication skills to communicate effectively with clients. You must have strong time management skills and possess an exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment. Additionally, you will need to demonstrate high level attention to detail and problem-solving skills and be capable of working collaboratively and independently with minimal supervision. 1-3 years of related work experience. Possess an exceptional capability to multi-task and prioritize while handling high-volume caseloads. Demonstrate excellent communication and customer service skills with a high level of empathy. Proficiency with Microsoft Office Suite and various other software programs. Proactive, independent, and takes initiative with consistent follow through. Superb written and verbal communication skills conducted in a timely manner. Superior time management skills with capability of working with and meeting deadlines. Excellent team player with interpersonal skills. Exhibit discretion with sensitive and confidential information. Display a comfort level working with key people at all levels within an organization. Must have US work rights. Must speak English. This is a largely sedentary role requiring the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand as necessary

Responsibility

Reporting to the Manager of E&S TPA, you will handle inbound and outbound telephonic and electronic communications, process incoming and outgoing mail, enter new claims into the claims system, and assist with other various administrative duties. Professionally and appropriately respond and/or forward inquiries. Efficiently manage customer calls and emails. Communicate effectively over the phone while demonstrating excellent verbal communication skills. Open, close, and re-open files as requested. Prepare and send claim acknowledgement letters and emails. Collaborate with claims adjusters and managers to address customer needs ensuring timely communication. Notate claim files with notes of conversations such as phone memos or other documentation. Upload documents in claim files as required or requested. Process incoming emails and mail, scan and deliver to the appropriate party. Proofread, print, package, and email or mail letters to customers and/or clients. Demonstrate a proactive approach to customer interactions ensuring a positive customer experience. Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together. Perform other duties as assigned. While performing the duties of this job, the individual will be required to regularly hear and talk

Benefits

  • We embrace innovation and run an annual competition available for all colleagues to submit their ideas
  • Medical, dental, and vision plans
  • 401k plan with employer matching
  • Paid Time Off, Sick Leave, and Paid Holidays
  • Life insurance, short term, and long-term disability plans
  • Amazing Executive and Senior leadership as well as fabulous colleagues
  • Health Insurance
  • Dental Coverage
  • Retirement Savings
  • Paid Time Off

Job Description

Description

About Us At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within. We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture. With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses. At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management. Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together? If so, Davies may just be the right choice for you. Job Overview Davies Claims North America is looking for an Administrative Assistant who will be responsible for supporting our Excess & Surplus Lines TPA business. Reporting to the Manager of E&S TPA, you will handle inbound and outbound telephonic and electronic communications, process incoming and outgoing mail, enter new claims into the claims system, and assist with other various administrative duties. To be successful in this role, you need to possess a high level of empathy and have superb written and verbal communication skills to communicate effectively with clients. You must have strong time management skills and possess an exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment. Additionally, you will need to demonstrate high level attention to detail and problem-solving skills and be capable of working collaboratively and independently with minimal supervision. This role is a full-time, onsite position based out of Lakewood Ranch, FL. Responsibilities and Duties • Professionally and appropriately respond and/or forward inquiries • Efficiently manage customer calls and emails • Communicate effectively over the phone while demonstrating excellent verbal communication skills • Open, close, and re-open files as requested • Prepare and send claim acknowledgement letters and emails • Collaborate with claims adjusters and managers to address customer needs ensuring timely communication • Notate claim files with notes of conversations such as phone memos or other documentation • Upload documents in claim files as required or requested • Process incoming emails and mail, scan and deliver to the appropriate party • Proofread, print, package, and email or mail letters to customers and/or clients • Demonstrate a proactive approach to customer interactions ensuring a positive customer experience • Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together • Perform other duties as assigned Experience and Qualifications Required • 1-3 years of related work experience • Possess an exceptional capability to multi-task and prioritize while handling high-volume caseloads • Demonstrate excellent communication and customer service skills with a high level of empathy • Proficiency with Microsoft Office Suite and various other software programs Preferred • Associate degree • Bilingual (Spanish) • Insurance Industry knowledge Knowledge, Skills, and Abilities • Proactive, independent, and takes initiative with consistent follow through • Superb written and verbal communication skills conducted in a timely manner • Superior time management skills with capability of working with and meeting deadlines • Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment • Excellent team player with interpersonal skills • High level attention to detail and problem-solving skills • Capable of working collaboratively and independently with minimal supervision • Exhibit discretion with sensitive and confidential information • Display a comfort level working with key people at all levels within an organization Essential Requirements • Must have US work rights • Must speak English • 1-3 years of related work experience • Possess an exceptional capability to multi-task and prioritize while handling high-volume caseloads • Demonstrate excellent communication and customer service skills with a high level of empathy • Proficiency with Microsoft Office Suite and various other software programs Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the individual for this job and are subject to change with or without notice. Diversity and Inclusion Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof). Rewards and Recognition We embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top finalists travel to the current year’s competition site where they pitch their ideas to our investors. The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our colleagues have moved across into brand new positions to further develop their ideas/projects! Benefits • Medical, dental, and vision plans • 401k plan with employer matching • Paid Time Off, Sick Leave, and Paid Holidays • Life insurance, short term, and long-term disability plans • Amazing Executive and Senior leadership as well as fabulous colleagues Position Type, Work Environment and Physical Demands This is an onsite, full time, salaried, exempt position that predominantly operates remotely from a professional home-based office environment routinely using standard office equipment such as computers, phones, printers, photocopiers, and scanners and requires prolonged periods of sitting at a desk while working on a computer. While performing the duties of this job, the individual will be required to regularly hear and talk. This is a largely sedentary role requiring the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand as necessary. Location Davies Claims North America is currently able to support employees residing in the following US locations: Florida. If you live in—or are willing to relocate at your own expense to—any of the listed locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description. Should your state not be listed, please visit https://davies-group.com/location/ to locate a subsidiary near you. Application Information Application deadline: July 19th, 2024 #LI-ONSITE #LI-NP1