Job Description

Description

Summary Mercy Medical Center, recognized by Newsweek as one of America’s Most Trustworthy Companies and America’s Greatest Workplaces for Women in 2023, is hiring an Administrative Assistant! Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply! Mercy’s Administrative Assistant benefits: • Paid time off (PTO) & company paid holidays • Tuition reimbursement • 403(B) retirement plan with generous company match and “catch up” provision • Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values • Competitive health, prescription, vision and dental benefits & wellness credit • Employer paid short & long term disability benefits • Discounts on auto & home insurance and Verizon plans • Pet Wellness coverage, legal assistance and identity protection • Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program • Perks at Work - savings on favorite brands, travel, tickets, dining and more! Responsibilities The Institute for Digestive Health and Liver Disease is seeking a highly organized and proactive Administrative Assistant to provide comprehensive administrative tasks for the Director of the Center of Comprehensive Pancreatic Care and Director of Therapeutic Endoscopy. In this pivotal role, the Administrative Assistant will play a crucial part in ensuring efficient operation of the practices. • Act as the primary point of contact for patients, answering phone calls, addressing inquiries, and scheduling follow-up appointments as needed. • Coordinate and arrange all necessary logistical details for patient procedures, including booking procedures in operating rooms, preparing required pre-operative documentation, and coordinating with surgical staff. • Assist in the preparation of patient medical records to ensure efficient clinics, including collecting and organizing medical history, lab reports, and other relevant documents. • Communicate and collaborate with insurance companies, pharmacies, and other healthcare providers to coordinate patient care and facilitate the authorization and processing of medical services. • Assist in the preparation and distribution of patient education materials • Provide administrative support for research activities, including assisting with data collection, manuscript preparation, and grant applications. • Collaborate with other administrative staff and healthcare professionals to optimize workflow and ensure effective communication within the department. • Uphold strict confidentiality and adhere to HIPAA guidelines when handling sensitive patient information. • Assist with other administrative tasks and special projects as assigned. Requirements Education and Experience: • High school diploma or equivalent. • EPIC Experience preferred • Proven experience as an Administrative Assistant in a healthcare setting, preferably supporting medical specialists in a surgical or procedural-based practice • Strong knowledge of medical terminology, procedures, and documentation. • Excellent organizational skills with the ability to prioritize and multitask effectively in a fast-paced environment. • Exceptional attention to detail and accuracy in managing administrative tasks and patient records. • Strong verbal and written communication skills to interact with patients, colleagues, and external stakeholders. • Professional and courteous demeanor with a strong customer service orientation. • Ability to work independently and as part of a team, take initiative, and solve problems proactively. • Strong problem-solving skills and the ability to work independently and as part of a team. • Flexibility and adaptability to handle changing priorities and urgent situations. Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.