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AVP, Facility Operations and Safety

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Unum

Portland, ME, US

7 days ago
full-time
No degree mentioned

Job highlights

Qualification

10+years’ experience in facilities management or engineering leadership role, to include working with customers and key internal stakeholders. Extensive experience managing operations and facilities improvement projects. Experience with facilities management systems and technology. Experience with and passion for strengthening organizations and capabilities, managing teams, and developing people. Passion for enabling highly effective management and leadership processes and driving operational and organizational change. Broad business knowledge to include, but is not limited to finance, operational, engineering, technology, safety, compliance. Excellent communication, collaboration, and negotiation skills (clear, concise oral and written communication). Exceptional presentation and influencing skills with all levels of leadership and business management; adept at handling customer situations. Demonstrated experience in driving operations transformation and drive change. Synthesis of analysis and research into strategic insights and practical recommendations, including strategic, risk, financial, and operational analysis. Demonstrated strength in the creation of simple and effective business communications and presentations to build the case for change and rationale for recommendations to gain executive support throughout the project. Highly self-motivated – will go the extra mile to get the job done right and “wow” our internal customers and stakeholders. Superior consulting and advisory skills; ability to think conceptually, handle ambiguity, solve complex problems, and make thoughtful recommendations. Some travel required

Responsibility

This individual is accountable for leading and delivering facilities operations strategies and services for the US real estate portfolio. Unum's portfolio includes various property types including offices, campuses, data centers, and spaces leased to tenants, all requiring different levels of support and management. Focus will be on planning and implementing the organization and outsourcing/ contracting strategy to deliver facilities and property management services for an evolving real estate portfolio. The incumbent will work closely with senior cross-functional stakeholders to prioritize and align services and investments with strategic goals of the company and the Real Estate Portfolio Strategy, and then develop plans to deliver on those opportunities. This individual is expected to lead and implement change as strategies are updated and is responsible for managing financial, business continuity and customer service results for facilities operations. This position may also be responsible for establishing and measuring progress against annual improvement goals. Manage organization including Unum employees, external service providers (contingent worker staff est. 200+) with an annual operating budget to achieve financial, operational, quality, experience, and compliance objectives. Develop and deliver operational strategy and contract service solutions for a distributed real estate portfolio. Responsible for contractor strategy, selection, management, and ongoing administration including purchasing and invoice processing. Lead transformational projects to design and implement operations strategy and changes to service models and processes. Leverage best practices in the industry including emerging technologies and analytics for operational effectiveness, reliability and predictive maintenance, facilities engineering, sustainability, and energy management. Evaluate and make recommendations for investments in facilities upgrades and replacements. Establish strong, effective, and collaborative partnerships with key internal customers and external resources. Lead efforts to identify best service models and providers to address business and financial needs and develop and drive plans to ensure successful implementation. Analyze and synthesize internal and external market information to quantify business cases and develop strategies and recommendations. Responsible for change enablement plans, including championing a cultural change towards a customer centric organization, focused on end-to-end customer experience, operational excellence, customer satisfaction and forward-looking insights, process management, and efficiency. Develop employees and foster increased knowledge and skills through the organization in the following areas: customer experience delivery, emerging technologies, insights & analytics, and business acumen. Perform other duties as assigned

Benefits

  • Performance Based Incentive Plans
  • Generous PTO (including paid time to volunteer!)
  • Mental health support
  • Career advancement opportunities
  • Student loan repayment options
  • Tuition reimbursement
  • Flexible work environments
  • All the benefits listed above are subject to the terms of their individual Plans
  • $114,100.00-$205,400.00
  • Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not
  • Health Insurance
  • Dental Coverage
  • Paid Time Off
  • Retirement Savings

Job Description

Description

Job Posting End Date: July 19 When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: • Award-winning culture • Inclusion and diversity as a priority • Performance Based Incentive Plans • Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability • Generous PTO (including paid time to volunteer!) • Up to 9.5% 401(k) employer contribution • Mental health support • Career advancement opportunities • Student loan repayment options • Tuition reimbursement • Flexible work environments • All the benefits listed above are subject to the terms of their individual Plans. And that’s just the beginning… With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! General Summary: This individual is accountable for leading and delivering facilities operations strategies and services for the US real estate portfolio. These services include facilities and grounds maintenance, building infrastructure management, technology and controls, furnishings, and equipment support, catering and employee dining and services, waste streams, energy management and sustainability roadmap. Unum's portfolio includes various property types including offices, campuses, data centers, and spaces leased to tenants, all requiring different levels of support and management. Goals are to strengthen employee (internal customer) experience, safety, business resiliency, financial management, infrastructure performance, tenant management, sustainability, and organizational development. Focus will be on planning and implementing the organization and outsourcing/ contracting strategy to deliver facilities and property management services for an evolving real estate portfolio. The incumbent will work closely with senior cross-functional stakeholders to prioritize and align services and investments with strategic goals of the company and the Real Estate Portfolio Strategy, and then develop plans to deliver on those opportunities. This individual is expected to lead and implement change as strategies are updated and is responsible for managing financial, business continuity and customer service results for facilities operations. This position may also be responsible for establishing and measuring progress against annual improvement goals. Principal Duties and Responsibilities • Manage organization including Unum employees, external service providers (contingent worker staff est. 200+) with an annual operating budget to achieve financial, operational, quality, experience, and compliance objectives. • Develop and deliver operational strategy and contract service solutions for a distributed real estate portfolio. Responsible for contractor strategy, selection, management, and ongoing administration including purchasing and invoice processing. • Lead transformational projects to design and implement operations strategy and changes to service models and processes. • Leverage best practices in the industry including emerging technologies and analytics for operational effectiveness, reliability and predictive maintenance, facilities engineering, sustainability, and energy management. Evaluate and make recommendations for investments in facilities upgrades and replacements. • Establish strong, effective, and collaborative partnerships with key internal customers and external resources. Ensure a strong understanding of priorities to balance employee experience, financial performance, risk tolerance, and sustainability goals. • Lead efforts to identify best service models and providers to address business and financial needs and develop and drive plans to ensure successful implementation. • Analyze and synthesize internal and external market information to quantify business cases and develop strategies and recommendations. • Responsible for change enablement plans, including championing a cultural change towards a customer centric organization, focused on end-to-end customer experience, operational excellence, customer satisfaction and forward-looking insights, process management, and efficiency. • Develop employees and foster increased knowledge and skills through the organization in the following areas: customer experience delivery, emerging technologies, insights & analytics, and business acumen. • Perform other duties as assigned Job Specifications • BA/BS required; engineering discipline preferred. • 10+years’ experience in facilities management or engineering leadership role, to include working with customers and key internal stakeholders. • Extensive experience managing operations and facilities improvement projects. • Experience with facilities management systems and technology. • Experience with and passion for strengthening organizations and capabilities, managing teams, and developing people. • Passion for enabling highly effective management and leadership processes and driving operational and organizational change. • Broad business knowledge to include, but is not limited to finance, operational, engineering, technology, safety, compliance. • Excellent communication, collaboration, and negotiation skills (clear, concise oral and written communication). • Exceptional presentation and influencing skills with all levels of leadership and business management; adept at handling customer situations. • Demonstrated experience in driving operations transformation and drive change. • Synthesis of analysis and research into strategic insights and practical recommendations, including strategic, risk, financial, and operational analysis. • Demonstrated strength in the creation of simple and effective business communications and presentations to build the case for change and rationale for recommendations to gain executive support throughout the project. • Highly self-motivated – will go the extra mile to get the job done right and “wow” our internal customers and stakeholders. • Superior consulting and advisory skills; ability to think conceptually, handle ambiguity, solve complex problems, and make thoughtful recommendations. • Some travel required. #LI-LM2024 Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide. The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $114,100.00-$205,400.00 Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company: Unum