Job Description

Description

The AOG Sales Order Administrator is responsible for processing internal and external customer purchase orders. The AOG Sales Order Administrator coordinates day to day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the Customer. They will update changes of order dates and ensure adherence with contractual obligations. The AOG Sales Order Administrator is accountable to performance KPIs used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed. Summary of Duties: • Ensure sales orders are processed accurately and entered within a timely manner using company ERP system • Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly • Validate entered order information by checking against customer purchase orders • Maintain a PO entry tracker to provide visibility to the Contracts and Accounting teams • Review aging report weekly, provide updates to the Accounts Receivable department regarding past dues accounts • Make sure AOG orders shipped out in time. • Manage incoming emails and follow up closely with customers • Coordinate with internal teams and department to expedite orders • Work for RMA and claims • Other job duties as determined based on level of administrator