Job Description

Description

Position Summary: Under the general supervision of the HR Specialist, the Administrative Assistant is responsible for answering the phones, greeting, and assisting clients, providers, and guest, and filing paperwork/ documentation. Duties/ Responsibilities • Become the first point of contact in the building for our community through telephone or in-person interactions. • Provides exemplary customer service in a friendly and professional manner. • Greeting our community, providers, and clients and addressing the questions or concerns of the prospective. • Creates a positive, comfortable, inviting experience for visitors by managing the office look and experience. • Ensures that the office is kept clean, neat, and organized. • Answers incoming telephone calls in a cheerful, energetic, and marketing-oriented way that determines the purpose of callers, so that they are forwarded to the appropriate personnel or department. • Takes and delivers messages or transfers calls to voicemail when appropriate personnel are unavailable. • Answers general questions about the agency and provides callers with address, directions, and other information and refers other specific questions to appropriate personnel. • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. • Receives, sorts, and routes mail, and maintains / routes publications. • Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes. • Creates and prints fax cover sheets, memos, correspondence, reports, and other documents as requested. • Assist in the maintenance of client and employee files and documentation while maintaining confidentiality as required. • Attends all required in-service trainings and staff meetings. • Plan and attend all agency's events to promote agency outreach and mission statement to the community where involved. • Performs other clerical duties as needed or assigned. Qualifications and Education Requirements • Must be 18 years of age. • Verify their capability to read, write and follow a written plan of care. • Demonstrate good interpersonal skills. • High School diploma or GED equivalent • Criminal Background check • Current Driver's License or ID Card Preferred Skills • Experience working with computers and software, such as Microsoft Word & Excel. • Experience entering data into a database system. • Experience providing customer service in-person & via telephone. • Experience handling confidential information.